Customer Services 7 days a week - Email: info@petrunway.co.uk

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Customer Service

Shipping & Delivery
Your shopping basket on the Site displays the goods you have chosen, the Partner who shall provide them and details of postage and packing. The delivery costs for each Partner vary according to the delivery methods they offer. Any delivery times quoted are in working days. Any promotional activity relating to delivery will only include items being dispatched from within mainland UK, to addresses within mainland UK.
Privacy & Security
Please see our Privacy Policy.
Returns & Replacements
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. Please see full details at Delivery and Returns
Ordering
You can only order online at PetRunway.co.uk. Simply find the product you want to order, click on the "Add To Basket" button and follow the checkout instructions
Payment, Pricing & Promotions
We currently offer payment through PayPal direct credit card payments. Promotions are only available for UK customers and full terms and conditions can be found for each promotion.
Viewing Orders
You can view the status of your order through My Account.
Updating Account Information
All account information including communication preferences can be edited through My Account.