Customer Services 7 days a week - Email: info@petrunway.co.uk

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IMPORTANT NOTE: As well as reading the following Terms & Conditions to which you have agreed by using this Site, you should also refer to the terms and conditions of each individual Member Partner (our Partners) (Partner Terms) on their PetRunway.co.uk home or product pages before making any order. 

Acceptance of terms

These provisions (including the Standard of Service and Privacy Policy together with any other documents referred to in these provisions) set out the terms and conditions on which you may make use of the PetRunway.co.uk website (the "Site"), whether as a guest or registered user ("Customer Terms"). We may update these Customer Terms (and the documents referred to in them) from time to time and we will notify you of any material changes to these Customer Terms by posting a notice on the homepage of the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the site.

1. About us

The Site is operated by Pet Runway ("we"). Our registered office address is Base Point, Oakfield Close, Tewkesbury Business Park, Tewkesbury, Gloucestershire, GL20 8SD.

2. Accessing our site

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site, or the entire Site, to users who have registered with us. You will need to register with us in order to purchase goods or services from our partners on the Site (each a "Partner"). Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.

3. Description of PetRunway.co.uk's service

Please note that when you decide to purchase goods and/or services the resulting legal contract is between you and that Partner and such contract shall compromise of these Customer Terms, the Partner Terms and the applicable details on the product page and you agree to be bound by all such provisions. You should carefully review the Customer Terms (including, without limitation, the Standard of Service), the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.

We cannot give any undertaking, that goods and/or services you purchase from Partners through the Site will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the Partner. Where you order goods and/or services through the Site we will disclose your customer information related to that transaction to the relevant Partner. We do not review or control, and are not responsible in any way for, listings provided by Partners and at no time do we possess any items offered for sale by Sellers through the Site. 

4. Intellectual property rights

We or our partners are the owner or the licensee of all intellectual property rights contained in the Site and in the material published on it. All such rights are reserved. You must not use any part of the materials on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.If you breach these Customer Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We respect the intellectual property rights of others and we ask our Partners to do the same. If you are aware that any of your intellectual property rights have been infringed on the Site, please email info@PetRunway.co.uk to report the concern.

5. How contracts are formed between you and Partners.

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms and the applicable details on the product page. Shortly after placing your order you will receive an acknowledgement email from the Partner. This is your confirmation that your order has been received but does not indicate that your order has been accepted or guarantee the availability of any product. The order is only accepted (and therefore a contract formed between you and the Partner) when the Partner dispatches the goods specified in the order and sends a confirmation email to you. In the event that the Partner is unable to provide the goods contained in your order for any reason within (i) 7 days of the acknowledgement email for standard orders; or (ii) 30 days of the acknowledgement email for personalised orders, you will be offered a full refund of the purchase price and any related packaging and/or delivery charges. All contracts for goods are between you and the relevant Partner and PetRunway.co.uk does not enter directly into contracts with customers for goods ordered on the Site or accept any liability to customers in respect of any such contract.

6. Payment methods

Purchases may be paid for by using a debit or credit card through our online payment facility. All prices shall be in shown in your selected currency and shall be payable in that currency, plus any applicable taxes, however, prices do not include sales tax for non-EU countries. 

7. Delivery arrangements

Your shopping basket on the Site displays the goods you have chosen, the Partner who shall provide them and details of postage and packing. The delivery costs for each Partner vary according to the delivery methods they offer. Any delivery times quoted are in working days. Any promotional activity relating to delivery will only include items being dispatched from within mainland UK, to addresses within mainland UK. 

8. Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun. 

9. Returns

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

10. Import regulations and duty

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that the goods and services offered for sale by Partners are directed solely at UK residents. We and our Partners make no representation that any goods or services sold through the site are appropriate or available for use outside the EU. You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas due to local law. We will not be liable for any breach by you of any laws.

11. Viruses, hacking and other offences

You must not misuse our Site by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it. 

12. Links

You may link to any page on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Company expressly reserves the right to revoke the right granted in this clause for breach of these Customer Terms and to take any action it deems appropriate. Our Site must not be framed on any other website. We reserve the right to withdraw linking permission at any time. The Site provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.